Return and refund policy

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Meemlondon.com website.

Return Window

Customers have the right to return their purchase within 30 days of receiving the product.

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at meemlondon55@gmail.com with your order number.
  2. Return Authorization: After reviewing your request, we will provide detailed return instructions.
  3. Packaging and Shipping:
    • Safely pack the item in its original packaging, ensuring it is unused and undamaged.
    • Include all original labels and tags with the return.
    • Clearly include the order number, name, address, and RMA number in the return package.

Return Costs

Customers are responsible for all return shipping costs.

Specific Return and Refund Conditions

  • Returns Due to Change of Mind: You may return an unused and undamaged product within 30 days.
  • Defective or Damaged Goods: If you receive a defective or damaged item, contact us within 30 days of delivery with photos of the issue. Upon approval, we will arrange a replacement or cover return costs.
  • Incorrect Product Received: If the wrong item was shipped, contact us, and we will arrange for a refund or replacement.
  • Product Never Arrived: If your package has not been delivered within 30 days of shipping, contact us for a refund or reshipment.

Timelines & Conditions

  • Return Window: Returns must be requested and shipped within 30 days of receiving the product.
  • Refund Processing Time: Once the returned item is received and inspected, refunds will be processed within 2-3 days to the original payment method. A confirmation email will be sent upon completion.
  • Refund Approval: Refunds for defective or incorrectly delivered products are processed after inspection.

Refund Methods

Refunds will be issued to the original payment method used at the time of purchase.

Exchanges

We accept exchanges for items that are unused and in their original packaging.

Shipping & Liability

  • We recommend using a trackable shipping method and providing us with the tracking number for your return.
  • For deliveries without a signature, Meemlondon.com is not responsible for packages marked as delivered by the carrier, and no refund or credit will be issued in such cases.

For any return or refund inquiries, contact meemlondon55@gmail.com.

Contact Information:

Store Name: Meemlondon.com

Company Name: Royal Empire LLC

EIN: 32-0601257

Phone: +1 916 238 6874

Email: meemlondon55@gmail.com

Address: 1704 Llano St, Suite B-1258, Santa Fe, NM 87505, United States 

Operating hours: Monday - Friday : 10:00 to 18:00 (GMT+1)

We will respond within 1 business day.